AGRANA – an overview
Vision & Values
By means of growth, efficiency and sustainable business practices, we are constantly boosting the company’s value added. AGRANA regards sustainable business practices to be consistent with commercial, ecological and social responsibility along the entire value-added chain
Service to the market
We add value to agricultural commodities in order to produce high quality foodstuffs, animal feeds and organic fertilisers as well as technical and intermediary products for industrial applications. Important cornerstones here are long-term and partnershiporiented customer and supplier relationships.
We offer products and services that fully meet the needs and expectations of our customers. We aim to differentiate ourselves from competitors by means of high product quality, outstanding service level, innovative ideas as well as ecological and social responsibility which is reflected in our actions. We are creative, flexible, dedicated and always looking for new markets for our products. Our innovative power and research and development work, together with our new products launches tailored to customer requirements, drive our leadership in the marketplace.
Our organisation is based on earnings-oriented operational subsidiaries in the Sugar, Starch and Fruit segments. These are overseen by a holding Company which undertakes the centralised management of the entire Group and provides support by means of an effective communications network aimed at ensuring a regular exchange of information and the tapping of synergies.
Profit constitutes the basis for the economic sustainability of our enterprise’s activities. We ensure AGRA NA’s sustainable increase in enterprise value and the ability to distribute dividends to shareholders through continued growth and consistent improvement in productivity, as well as through “profitizing” – the constant striving to increase profits and optimise our business processes and structures in all our operating companies. We seek to diversify risks to our business to achieve a well-balanced global business portfolio. Optimising our value added is a cornerstone in our efforts to provide continual increases in the enterprise value of AGRANA
Management & staff
We are a multinational Group of companies. We are united by integrity, dedication and social awareness. We promote the exchange of information, communication, training and continuous staff development. We encourage our workforce to think and act responsibly and entrepreneurially. Each member of staff accepts responsibility for his or her own continuing development. Management ensures that all employees have the opportunities and support necessary for this purpose. Our staff development activities form an integral part of our strategic objectives. Every employee has an important part to play in our company that requires full commitment and that challenges his or her abilities and expertise anew every day. Our style of work and leadership is founded on cooperation and trust. Flexibility and teamwork are fundamental to our organizational structures and interpersonal relationships. Management is paid on the basis of performance.
Our actions and decisions are taken with respect for nature and the environment. Our products are sourced from natural origins, developed and produced on the basis of the latest ecologically sensitive processes, which are low-emission and efficient, and are also biodegradable and environmentally friendly. AGRANA aims to rely on a closed economic cycle which ensures that the agricultural commodities used are recycled to an extent of nearly 100%. The health and safety of the workforce are a key priority of our operational policies and procedures.
Our strict, certified manufacturing standards guarantee the safety of our products for our customers. We focus on continually improving the quality and hygiene standards of the foodstuffs and animal feeds we make. As a commitment to our customers, we strive for full traceability of our products back to their natural sources.
Public relations & transparency
We aim to appropriately take into account the interests of the society, in general, and our shareholders, in particular, our workforce, the media, our partners in the marketplace and the general public informed about our goals, activities and results. We strive to maintain our high level of transparency regarding all important innovations and developments
Our Quality Mission Statement
Commitment of Top Management
AGRANA’s top management commits to the principles defined in this quality mission statement. Top Management provides necessary human and financial resources to implement these quality principles in the company and to assure the effectiveness of the quality management system. Top management promotes awareness of the business processes and their interactions as well as the concept of risk-based thinking. AGRANA aims to act economically, environmentally and socially sustainable along the entire value chain.
Internal Acceptance of the System
Every employee of the AGRANA Group must understand and actively support AGRANA´s Quality Management System to ensure and enhance the quality of our products and services for the benefit of our customers. We are aware of our responsibility and of the part we play in ensuring consistently high product quality. We are all responsible for controlling and improving the quality of processes.
Knowledge and Expertise
To perform our processes we aim to maintain, document and convey the required knowledge accordingly and we strive to acquire required additional knowledge. We ensure the expertise of our employees on the basis of education and training
Decisions are based on analysis and evaluation of data and information.
A structured and systematic approach is applied to secure the basis for continuous improvement. Tools we use are:
Our products and processes are designed to fulfill the customers´ requirements and to thus ensure their satisfaction. Our performance is measured on a regular basis by performing customer satisfaction surveys. We guarantee a fast, solid, and systematic service and complaint management.
Our focus is to understand relevant requirements and needs of our stakeholders such as customers, owners/shareholders, employees, suppliers, partners and society at changing environmental conditions.
We have to be reliable in the risk assessment of known and potential dangers in all our products, processes and services along the entire value chain and we have to take relevant measures to prevent and avoid. For this we use spezific HACCP-concepts, which in particular, emphasize early error detection and error prevention and therefore make the continuous improvement of product development, procurement, manufacturing and logistics processes possible.
Risk- and Crisis Management
We identify, evaluate and treat risks and opportunities of our organization in the context of our risk management. A crisis management plan exists to ensure fast and accurate reaction to situations that may have severe impact on our stakeholders. This plan is designed to protect both our own brand name as well as the brands of our customers.
Quality Management Standards
Our products are manufactured taking into account all applicable legal standards, including food-, feed-, and drug regulations and the relevant statutory instruments. Our quality management system is based on ISO 9001 supplemented by requirements of relevant product-quality and product-safety standards.
As an energy intensive refiner of agricultural raw materials, we strive, as part of an ongoing process, to optimize our energy consumption and energy efficiency. To achieve these objectives, we integrate an energy management system into our existing quality management system based on the ISO 50001 standard or energy information systems adapted to national requirements. We ensure that the necessary financial and structural requirements be allocated and that relevant legal requirements and other obligations be appropriately fulfilled. Additionally, we strive to acquire energy efficient products and services capable of improving our energy related performance.